All Sales Are Final
At Breeze Neck Cooler, all purchases are final sale. We do not accept returns, exchanges, or refunds for any products once an order has been placed and shipped.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We want every customer to receive their order in perfect condition. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at breezeneckcooler@hotmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If your claim is approved, we will provide a replacement or another appropriate solution at our discretion.
Order Cancellations
Orders cannot be canceled or modified once they have been processed or shipped.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at breezeneckcooler@hotmail.com.
Contact Us
If you have any questions about your order or this policy, please contact us at:
breezeneckcooler@hotmail.comEuropean Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including any mandatory cooling-off periods that cannot be excluded. Where required by law, Breeze Neck Cooler will comply with all applicable consumer protection regulations.